A brand-new launch event for travel leaders in Australia to redefine the digital traveller experience.

From the makers of Digital Travel APAC, Digital Travel Australia brings together the region’s leading travel, digital, ecommerce and customer experience leaders for two days of practical insights, real-world case studies and high-value networking. Explore how leading travel businesses are responding to evolving customer expectations, transforming digital journeys and using technology to create more connected, personalised and profitable experiences.

Co-located with the established eTail Australia Summit at Hilton Sydney on 15–16 September 2027, the event brings Australia’s travel and retail communities together under one roof creating a unique opportunity to exchange ideas across industries, while maintaining dedicated agendas, speaker faculties and audiences for each event.


The Digital Travel Difference

Stay Connected

Connect with executives from Australia’s leading travel companies and discover how they are shaping their strategies for the present and future.

Interact

Engage with top industry minds both in the audience and on stage through our interactive small-group formats, including creative boardrooms, roundtables, and workshops.

Access 5 Star Content

Designed from insights gathered in over 80 research interviews with travel leaders to ensure every challenge and opportunity you face is addressed.


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Key themes will include:

AI & Travel Innovation

Moving beyond the hype to practical applications that improve customer experience, efficiency and commercial performance.

Direct Booking & Digital Commerce

Driving direct conversion, reducing dependency on intermediaries and building more profitable digital commerce strategies.

Personalisation & Customer Data

Turning customer data into more relevant, seamless and personalised traveller experiences.

Loyalty & Customer Lifetime Value

Rethinking loyalty and retention strategies to build deeper relationships and drive repeat business.

Omnichannel Travel Experiences

Connecting every stage of the traveller journey — from inspiration and booking to in-trip and post-trip engagement.

Data, Technology & Profitable Growth

Making smarter technology investments and turning digital transformation into measurable business growth.

Interactive Learning & Networking Highlights

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Morning Market Pulse

Delegates will kick off each morning with sharp, energising insights from travel leaders 6-minute updates covering emerging behaviours, generational trends and regional patterns. The live Q&A that follows will spark candid conversations, turning quick updates into actionable strategies before the day has even begun.

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The C-Suite View

Top executives will take the stage for frank discussions on sustainable growth strategies exploring how to balance global brand standards with diverse local markets, deliver standout customer experiences and do more with less across Australia. The conversations will be honest, the insights hard-won, and the room fully engaged.

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Interactive Roundtables

Two 30-minute peer-to-peer discussions. Zero fluff. Delegates will choose their tables, dive into today’s most pressing challenges and walk away with the roundtable leaders’ top takeaways distilled into immediately actionable insights. Expect high-energy conversations and plenty of practical ideas to take back to the business.

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Lightning Talks + Live Q&A

Industry leaders will deliver rapid 7-minute presentations on how they are using Generative AI for brand marketing and campaign development followed by a live interview and open Q&A that will push the conversation further. Fast-paced, practical and packed with real-world application.

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Interactive Case Study

A 20-minute case study presentation will set the scene before delegates break into small-group roundtable discussions to unpack a key question in depth. Roundtable leaders will then bring their insights back to the full room creating one of the summit’s most collaborative and energising formats.

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Thought Leadership Spotlight

Vendors will move beyond the pitch and into the proof sharing real-world case studies on how they are tackling today’s travel industry challenges head-on. Delegates will gain practical, innovative solutions and ideas they can take back and apply to their own businesses.


Who Attends Digital Travel Australia

From startups to industry giants, the Digital Travel community is united by a shared goal: to create world-class brands that elevate customer experiences in the digital age.

C-Suite & Executive Leaders

VPs, Heads & General Managers

Directors & Senior Leaders

Managers & Emerging Leaders

Marketing & Brand

Digital & eCommerce

Sales & Commercial

Strategy & Transformation

Hotels & Hospitality

Airlines

OTAs & Travel Platforms

Tourism Boards & Destinations

Car Rental & Mobility

Tour Operators & Travel Experiences

Cruise Lines

Theme Parks & Attractions


Meet & Engage The Top Brands in Australia

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A Unique Experience